1

Business-to-Consumer Platform Strategy

Year:
2017
Language:
english
File:
PDF, 793 KB
english, 2017
3

Call-Center Labor Cross-Training: It’s a Small World After All

Year:
2007
Language:
english
File:
PDF, 269 KB
english, 2007
7

When does the rule apply to finite-population queueing systems?

Year:
2005
Language:
english
File:
PDF, 155 KB
english, 2005
9

Load Effect on Service Times

Year:
2015
Language:
english
File:
PDF, 393 KB
english, 2015
11

A Markov Chain Model for an EMS System with Repositioning

Year:
2012
Language:
english
File:
PDF, 761 KB
english, 2012
12

Market Impact on IT Security Spending

Year:
2013
Language:
english
File:
PDF, 688 KB
english, 2013